Virtual assistant questions, answered clearly
Find practical answers about working with a Virtual Synergy Inc. virtual assistant—from rates and billing to time tracking, access and tax questions.
Get StartedCurrent pricing and billing
The first Team Lead VA is $12 per hour*. Every additional VA is $9 per hour*.
An upfront four-week retainer is required as prepaid credit toward VA service, not as an extra service fee. The agreement confirms the amount from the agreed hours and rates.
We have two weeks to find the right VA for your business. Your retainer remains unused service credit while matching is underway. If we cannot find the right person within the two-week matching period, we refund your retainer. Your retainer is used only once you have the right VA, paying for their agreed service at the agreed hourly rates. Once the retainer is used, billing is weekly; there is no long-term contract.
- First Team Lead VA: $12/hr*
- Each additional VA: $9/hr*
- Upfront four-week retainer applied only once the right VA is in place
- Weekly billing after the retainer is used
A thoughtful start to working together
Begin with a clearly defined scope and introduce access according to the sensitivity of the work. As the working relationship develops, access can be expanded when appropriate to the tasks you have agreed.
VSI monitors working hours through Hubstaff. You can also use your own monitoring tool to track productivity in the way that fits your workflow.
- Start with non-sensitive tasks when appropriate
- Set clear access boundaries and work expectations
- Use Hubstaff time monitoring alongside your own preferred productivity tools
Tax guidance and availability
For tax questions related to your business, consult your accountant.
Listed office hours are Monday through Friday, 9 AM–5 PM.
Your questions, answered.
How much does a Virtual Synergy Inc. virtual assistant cost?
The first Team Lead VA is $12 per hour*. Every additional VA is $9 per hour*. Your agreement confirms the service hours and rates used to calculate the required four-week retainer.
* English Only. +$3 HIPAA /hour, per applicable human VA. Click here for more servicesHow does the four-week retainer work?
The four-week retainer is prepaid credit toward your VA service, not an extra service fee. It is required upfront. We have two weeks to find the right VA for your business. Your retainer remains unused service credit while matching is underway. If we cannot find the right person within the two-week matching period, we refund your retainer. Your retainer is used only once you have the right VA, paying for their agreed service at the agreed hourly rates. Once the retainer is used, billing is weekly with no long-term contract.
How are VA hours tracked and billed?
VSI monitors working hours through Hubstaff. You may also use your own monitoring tool to track productivity. Your retainer is used only once you have the right VA, paying for their agreed service at the agreed hourly rates. Once the retainer is used, billing is weekly with no long-term contract.
Should I pay hourly or salaried?
VSI client service is priced at agreed hourly rates: $12 per hour* for the first Team Lead VA and $9 per hour* for each additional VA. The agreement confirms the service hours and retainer amount.
* English Only. +$3 HIPAA /hour, per applicable human VA. Click here for more servicesHow should I handle trust and access with a VA?
Approach access as you would with a local worker: begin with non-sensitive tasks when appropriate, establish clear expectations and build a working relationship before extending access to more sensitive work.
Can I use my own time-tracking tool?
Yes. VSI uses Hubstaff to monitor working hours, and you can also use your own monitoring tool to track productivity.
Are there taxes involved?
For tax questions related to your business, consult your accountant.
Is there a long-term contract?
No. Once the retainer is used, service continues with weekly billing and no long-term contract.