1. About VSI and these terms
Virtual Synergy Inc. (VSI) provides managed remote virtual assistant support and separately scoped services for businesses. These terms describe use of VSI's website, service and referral requests, planning resources, and communications programs where offered.
A website visit, form submission, referral, pricing illustration or downloaded planning document is not a signed service agreement, a payment authorization, a guarantee of availability or a grant of access to your systems. Reading or accepting website terms does not by itself enroll anyone in SMS or marketing email. The Privacy Policy explains how personal information is handled.
2. Service requests and signed agreements
Forms and discovery discussions help VSI understand your goals and propose a scope. They do not authorize work, purchases, integrations, messaging campaigns or commitments on your behalf. Services require a separately agreed scope and signed service agreement that identifies the support, responsibilities, hours, rates, access permissions and billing arrangements.
For services covered by a signed agreement, that agreement controls the agreed service and commercial terms if they differ from general website information, subject to applicable law. Website estimates, SOPs and Support Blueprints are planning materials, not substitutes for that agreement. Confirm cancellation, unused-retainer handling beyond the matching refund described below and any other refund rights before entering the service agreement; these website terms do not establish a new fee or cancellation-notice requirement.
3. Human VA plans, pricing and billing
Current human virtual assistant plans are for 40 hours per VA per week. English-only and Spanish-bilingual support have different rates, and the first Team Lead VA rate differs from the additional-VA rate. See the current Plans & Pricing page for rates, qualifications and optional add-ons. AI and marketing services are quote-only and are not assigned the human-VA hourly rates.
An upfront four-week retainer is required as part of the agreement. The retainer is prepaid credit toward agreed VA services, not an extra service fee. Its amount is confirmed in the agreement using the agreed hours and rates; four weeks means four weeks of agreed service, not a calendar month. VSI has a two-week matching period to find the right VA for your business. If VSI cannot find the right person within that two-week matching period, VSI refunds your retainer.
The retainer remains unused service credit while matching is underway. It is used only once you have the right VA and their agreed service begins, paying for that service at the agreed hourly rates. The matching period is not two free weeks of VA service, and retainer use does not start automatically in calendar week three. After the retainer is used, billing is weekly with no long-term contract. The transition depends on service hours used rather than a guaranteed calendar date. Website pricing updates do not by themselves amend an existing signed agreement.
4. Accurate submissions and authorized referrals
Provide accurate information and submit requests only for yourself or a business you are authorized to represent. Share only information you have permission to provide, and keep initial descriptions limited to the business need. Do not submit confidential client records or information about another person that is unnecessary for the request.
For a referral, obtain permission before sharing another person's contact details. A referrer's submission or consent does not authorize texts or marketing email to the referred person. Any communication with that person needs its own appropriate permission and legal basis; SMS requires that recipient's own program-specific opt-in. The current optional request/referral SMS choice applies only to the submitter's own updates.
A referral submission does not by itself earn a payment, discount or other benefit. Any referral-program eligibility, reward and conditions must be confirmed under that program's separately stated terms.
5. Website, SOP and planning-resource use
Use the website lawfully and without interfering with its operation or other users. Do not impersonate another person, submit spam or malicious files, infringe others' rights, bypass access restrictions or attempt unauthorized access to website systems or private information.
You may use and adapt VSI-provided SOPs, worksheets, Support Blueprints and downloadable templates made available for that purpose for your own business's internal planning and authorized staff training. Review and tailor them to your actual work, permissions and professional requirements. They are proposed planning templates, not a claim that VSI already operates every procedure or a guarantee of legal compliance or results.
Do not resell, publicly redistribute or present VSI materials as your own commercial product without permission. Third-party content remains subject to its owner's rights and applicable terms. Nothing in a template grants access to someone else's records, licenses, tools or accounts, or authorizes restricted decisions or transactions.
6. Privacy and safe information sharing
Read the Privacy Policy for information about personal-data handling. Provide only what is needed for your request. Do not put patient records or protected health information (PHI), passwords, authentication codes, API keys, payment-card details or other sensitive personal or confidential data into public website forms, referral fields, ordinary SMS or unapproved email exchanges.
Before work requiring sensitive information or system access, agree an appropriate transfer method, authorized users, minimum necessary permissions and access safeguards with VSI. Do not assume that submitting a form creates a secure client workspace or that any particular platform is approved for sensitive data.
No website or transmission method can be promised perfectly secure. If you suspect an accidental sensitive-data disclosure or unauthorized access involving a VSI request, contact VSI using the support details below without repeating the sensitive information.
7. Sensitive work and optional HIPAA-related training
An optional HIPAA-related training add-on is available for selected applicable human VAs, including bilingual support, as described on the pricing page and confirmed in the service agreement. It is not automatically included in base pricing. References to HIPAA training certification do not mean government certification or a guarantee that VSI, your organization, a worker or a platform is HIPAA compliant.
Before authorizing work involving PHI, confirm the training documentation, actual duties, supervision, access controls, approved systems and any business associate agreement or other safeguards required by law. Training alone does not authorize PHI access or make a public form suitable for patient information.
Clinical, legal and other licensed or restricted decisions remain with the client and appropriately authorized professionals. Extended SOP duties require relevant training, supervisor approval and expressly scoped access; website materials do not grant that authority.
8. Third-party tools and external links
The website and a proposed service may refer to external scheduling, form, communications, CRM, AI, payment or other platforms. Their availability, acceptable-use rules, privacy practices and technical limits are governed by their own terms. A link or a tool named in an SOP is not a promise that the tool is connected, paid for, approved for sensitive data or available in your service scope.
Any proposed integration, automation or campaign requires a separately agreed scope, appropriate permissions and a verified setup. Third-party outages, filtering, account restrictions and delivery limits may affect service or communications. Do not treat an on-screen preview or website submission alone as proof that an external record, email, text or integration was successfully delivered or created.
Operational providers may process information as needed to support VSI's authorized activities, as described in the Privacy Policy. Such processing does not give those providers or their affiliates permission to use SMS consent or mobile opt-in data for their own marketing campaigns.
9. Optional SMS: VSI Request & Referral Updates
Where offered, Virtual Synergy Inc.'s VSI Request & Referral Updates SMS program provides nonpromotional updates and follow-up about your own submitted service request or referral. The current optional website SMS checkbox covers that request/referral purpose only. It does not enroll you in marketing texts or consent on behalf of a referred contact.
Program texts require your freely given, informed and affirmative opt-in for the identified VSI sender, your mobile number and the stated subject. VSI does not buy or transfer SMS consent, and consent for one sender or subject is not permission for another sender or campaign. Promotional SMS is not currently offered by the request/referral checkbox and would require a separate express written opt-in. Email permission is not SMS permission.
Message frequency varies according to your request and the program you select. Message and data rates may apply. Consent to receive SMS is not a condition of purchase. Delivery is subject to network and platform limits. Carriers are not liable for any delayed or undelivered messages.
SMS opt-in data, mobile numbers collected for SMS opt-in and related consent records will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. Legitimate operational providers may process that information only as needed to support VSI's program; consent is not transferred for those providers' campaigns. See the Privacy Policy for related information.
These terms state the policy for programs where offered, not confirmation of an active SMS sender, carrier registration, working STOP/HELP automation or message delivery. Until the program sender and reply functions are verified, use VSI's email or telephone support for communication choices and assistance.
STOP: For a VSI SMS program where offered, reply STOP to that program's sending number to opt out. After opt-out, at most one confirmation may be sent; no further program texts may be sent unless you provide a new opt-in. If text opt-out is unavailable, email service@virtualsynergyinc.com or call 442-435-1166 to withdraw SMS consent.
HELP: For a VSI SMS program where offered, reply HELP to that program's sending number for assistance, or email service@virtualsynergyinc.com or call 442-435-1166. Use email or telephone support if the text reply function is unavailable or unverified.
10. Requested email and optional marketing email
VSI may use the email address you provide to respond to your request and discuss the support you asked about. Submitting a request is not enrollment in a marketing list. The optional email-marketing checkbox is a separate choice for VSI marketing email; it is not consent to SMS, and SMS consent is not permission for marketing email.
Where marketing email is offered, messages must identify VSI accurately through sender and reply information, use truthful subject lines, identify their promotional nature as required, include a valid postal address and provide a clear, easy way to unsubscribe from all VSI marketing email. VSI's postal contact is 30 N Gould St., Sheridan WY 82801.
To stop marketing email, use the unsubscribe method included in the message or email service@virtualsynergyinc.com with your request. You may also call 442-435-1166 for assistance. VSI will honor marketing-email opt-outs no later than 10 business days after receiving them, without charging a fee, requiring a login or requesting information beyond the email address needed to identify the subscription. Each offered email opt-out mechanism must remain able to process requests for at least 30 days after the message is sent.
Opting out of marketing email does not cancel a service agreement. Genuinely transactional or relationship messages, such as agreed-service or billing information, may still be necessary. A reply to an inquiry or an existing customer relationship does not automatically exempt an email from marketing rules: a message whose primary purpose is commercial must meet those rules even if it also includes service information.
Addresses that have opted out of marketing will not be sold or transferred, except to a provider helping VSI honor those opt-outs and comply with email requirements. These terms alone do not activate an email campaign or verify a delivery platform or unsubscribe workflow.
11. Scope, approvals and practical limitations
Website descriptions and templates explain possible support, not guaranteed placement dates, response times, business outcomes or uninterrupted availability. Confirm deliverables, reporting, supervision and any service commitments in the signed agreement. A VA or AI tool named on the website is not automatically authorized to make decisions or act for you.
Clients and authorized professionals retain responsibility for approvals, payments, filings, budgets, contracts, clinical or legal judgments and other restricted actions. Agree the relevant task permissions and escalation boundaries before work begins. Planning resources, human assistance and AI outputs need appropriate review for accuracy and suitability; none replaces required professional advice or oversight.
These website terms do not create a liability cap, arbitration requirement or waiver of rights provided by applicable law. Any additional service-specific legal provisions require separate review and agreement.
12. Changes, effective date and contact
These terms become effective on the approved publication date shown above, not retroactively. Later approved revisions will identify their effective date; website changes do not retroactively amend a signed service agreement or expand an existing communications consent. A new messaging subject or promotional program requires its own appropriate opt-in.
For questions about these terms, service scope, privacy or communication choices, contact Virtual Synergy Inc. (VSI) at service@virtualsynergyinc.com or 442-435-1166. Postal correspondence may be sent to Virtual Synergy Inc., 30 N Gould St., Sheridan WY 82801. Do not include passwords, patient records or other sensitive information in an initial inquiry.